FAQ

What are the shipping times for your products?

We need 1-2 days to process your order and then 2-5 days to deliver it to you.

Do you ship anywhere in the world?

Yes absolutely. We ship worldwide.

Where do we send your product from?

Our international warehouse is located in China.

Do you provide product monitoring/tracking information?

Yes, wait 3 days after your order and ask us by email to an email address.

 

 

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a picture of the damaged item in question at the email address: travelhydrabusiness@gmail.com  And we will send you a similar replacement item as soon as possible.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you always consider that you need help tracking your package or would like to find out, please contact us by email at the following address:  travelhydrabusiness@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. Of course, if you still wish to receive a refund for your order, we can provide payment if the appeal is made within 30 days of the order date and the affected products are not sold.